Extraordinary Features of
No dream is too small, to begin with. But to get started you need
the best industry-standard features.
Facilities for Admin
With multiple methods of earning and easy management,
Dokan ensures a complete experience for the Admins.
Admin can access important information and manage vendor rights and capabilities on the marketplace.
Earning reports shows the overall earnings of the store by day, year & vendor, all in one place.
Admins can create coupons applying vendors or products and even allow vendors to create coupons on their products.
Communicate with your sellers by sending announcements right to their dashboards.
Admin can schedule withdrawal time for vendors which is then executed automatically with this module.
Admin can increase their marketplace earning by offering vendors to promote their products in the marketplace.
Admin is able to ensure commissions from vendor shipped orders with cash on delivery payment.
Functionalities for Vendors
Let your vendors experience the best opportunity to grow
their business while you expand yours
Shipping Management
Vendors can manage their shipping rates with dynamic settings and use popular shipping solutions for delivery.
Social Login & Registration
Let users register or login to your site using their social profiles like Facebook, Twitter,Google and LinkedIn.
Earning Reports & Statements
Vendors are able to get real time overview of their finances with break downs of their earning reports right on their dashboard.
Frontend Variable Products
Admin and vendors can create variations on a product simply from the frontend.
Independent Store
Vendors get individualized customizable stores of their own to tailor to their needs.
Product Bulk Edit
Multiple products can be edited at the same time with this feature, be it product statuts allocating discounts and more.
Withdraw System for Vendors
Vendors can easily make withdrawals upon reaching an Admin set minimum amount.
Order Management
Vendors are able to easily manage orders and get notified on new orders, list by filters, and status, add notes for tracking, and more.
Shipping Status
Vendor can create shipments with tags so that customers can track their product’s shipping status.
Ultimate Customer Experience
Provide a one-stop online solution with smooth shopping experience for everyone.
Email Notification
Customers receive notifications with every order detail and status change from Dokan system.
Multiple Product Category
Customers are able to easily discover products by selecting desired categories in the marketplace.
Ajax Live Search
Improves customer experience with instant advanced search.
Follow Store
Customers can stay updated on every news of their favorite vendor.
RMA Request
Benefits customers to utilize return and warranty facility on sold products based on admin set rules.
Geolocation
Allows customers to search for products and vendors by location.
Product Enquiry
Customers or visitors can ask information about a product directly from the product page.
Seller Badge
Acknowledge Vendors for their Marketplace Accomplishments with Badges
As a marketplace owner with countless vendors it can be difficult to differentiate and manually give vendors credibility. With Seller Badge, admin can create conditions and automate the process of making vendors stand out based on their marketplace activity.
Extended Flexibility for Admin to Customize Badges
Admin can define badge labels, rules for each badge event and levels within each badge. With over 15 predefined badges and related events to define, a single vendor can earn multiple badges for increased visibility.
Make Your Vendors Aspire For More With Badge Eligibility
Badge eligibility button on the vendor dashboard gives an overview of the number of badges available in the marketplace and how they can attain each level of each badge.
Vendor Authenticity and Quality Assurance for Customers
Customers can view Vendor badges and check for authenticity. Based on badges and how far along a vendor is on each badge level, customers can choose whether or not to buy from a certain vendor.
Easily Isolate Different Badge Holders For Special Purposes
As an admin, you can easily recognize vendors with specific badges such as the most orders completed, or with the most 5-star reviews. With the identified group of vendors, you can offer special discounts or benefits to them. You can even use the feature to nurture vendors who fail to meet quality standards and do not reach different badge criterias.
Request for Quotation
Enable Price Quote Option In Your Marketplace
Vendors and customers can decide upon a price quotation and streamline the process of wholesale purchases. The option for quote request can be selectively set on vendor products based on Admin’s permissions
Allow Customers to Set Forth a Price Quote
Customers can submit price quotes for the chance to make a purchase at a certain desirable price, agreed upon by both vendor and the customer. The quoted price can be negotiated through the module’s email trigger system until both parties reach a decision.
Role Based Quotation Rules
Admin can decide who gets the benefit of the quoted prices. It can be applied to any role, be it Subscribers, Vendors, Customers, Store Managers, and more.
Product Specific, Category Based or Global Pricing
Vendors have the flexibility to set various settings for products on which the quoted condition will be applied on. It can range from specific items on the vendor store, to a whole set of product categories or items on the whole vendor store page. It can also be applied on products currently out-of-stock.
Custom Pricing Option for Wholesale Orders
Vendors can choose to display the selling price along with the quoted price. It gives the interested customer a chance to compare prices. However, vendors can hide the selling price and give customers the liberty to ask for a quote on their own.
Report Abuse
Maintain A Reliable Marketplace Where Customers Are Prioritized
Customers can report fraudulent products to maintain a reliable and honest marketplace, where vendors are not able to take advantage of customers or engage in wrongdoings.
Customers Can Report To Admin In Just A Click
Customers can directly send Abuse reports from the product page with one click. A pop up window with possible reasons will come up, along with the option for customers to send details of how the product was faulty.
All Reports Stored in One Place
Admin can find all the reports under “Abuse Reports” on their backend dashboard. The reports can be filtered by multiple variables like vendor name, product, reasons and more.
Check for Authenticity Of Customer Reports
Reduce spam Abuse Reports by allowing only logged in customers to file reports instead of the public. However, the admin can make the form public but ensure reliability by making name, email, and description of faulty product fields mandatory.
Table Rate Shipping
Let Your Vendors Create Conditional Shipping Rates
Multivendor support to give vendors flexibility on how they set the shipping rates on their products. Set up different rates according to the distance, weight, price, shipping class or item count of the shipment.
Distance-based Shipping
Allow your vendors to charge customers based on their location, medium of delivery, and comprehensive calculation based on dynamic conditions.
Weight-based Shipping
Set shipping rates according to the weight of each product offered by a vendor with a bracket on the minimum and maximum weight.
hipping Rate Price Cap
Vendors have the ability to set a price cap on the shipping rate. If the purchase amount is above a certain value, they can offer a discounted flat rate to that customer.
Item Count Based Shipping
Vendors can set separate prices based on the number of items purchased, for example one price 1-50 items and another for 50+ items, or however they want to arrange their rates based on item amount
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Class Specified Shipping
Vendors can set a combination of shipping rates for defined classes. For varying shipping classes, rates for the top class can be applied or separately charged for each class.
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Product Advertising
Earn More with Product Promotion
Give your vendors the option to highlight their best seller or unique products in a site-wide, customizable advertisement. Choose specific vendors or items to showcase.
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Special Vendor Subscriptions to Feature Product
Admin can offer special subscription packages for vendors to feature their products on the site and be highlighted.
Single Product Feature Pricing
Vendors can bypass the subscription process and promote individual products. Admin has the ability to charge on a per product basis.
Real-time Information Table List
Admin can view, in real time, a table list of products being featured with vendor name, days remaining, category of item, tags, number of views on the feature, image of the item, and more.
Easy Implementation with Toggles
Admin can just select some checkboxes to enable this option for vendors. Vendors need to select the ★ button next to the product they want to highlight on the “Product List” page or click the check box in the “Product Edit” page.
Minimum Maximum Order
Minimum-Maximum Order Amount/Quantity
Admin and vendors can create limitations on customer orders. Vendors can define the least and most number of products or amount that needs to be spent at the store or on specific items.
Establish Minimum Maximum Order Quantity and Amount
Vendors will have the ability to change the minimum-maximum threshold for items and amount a customer has to fulfill while placing an order
Outline Conditions On Individual Items
Vendors can make manual changes to a single product and set the min-max price or quantity purchasable. This will help them maintain a profit margin and order management convenience, set their preferred limit during an offer or while selling wholesale products.
Set Different Figures For Grouped & Category Based Products
Allow vendors to set a threshold to a whole group of products/categories in simple steps. Vendors can select multiple products as well as exclude any item by not adding it to the form.
For categories, they can select those that vendors want to include and that is it. Simple. However, if they want to exclude certain items from a category, they can navigate to that product’s page from the Vendor Dashboard and click on the simple “Category rules” checkbox
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Tailor Distinct Conditions For Variable Products
Vendors can define global conditions for variable products or specify separate rules for different variations. You can set different thresholds for, say, a Blue hoodie in Large size can have minimum 3 purchases whereas a Maroon medium hoodie can have no minimum but a maximum capability of 4 purchases on an order.
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Simple Rules to Untangle Complications
Vendors can choose whether to apply the Order rules on a specific order. They can easily adjust their preset min-max conditions against customers’ order irrespective of the checkout quantity/amount.
Subscriptions
Create Highly Customized Subscription Packs and Charge Vendors as You Like
Charge your vendor’s fixed commission or for creating products. Create detailed subscription packs with this module.
Create Customizable Subscription Packs for Your Vendors
Dokan Subscription lets you customize all of your subscription packs. You can have as many as you want and can create, modify or delete them as required.
Control the Number of Products and Commission Rate
With each subscription pack, you can set a number of products that the vendor can publish to your shop. You can also specify the commission rate while creating the subscription packs.
Recurring Payment or Billing Cycle
You can set up the subscription packs so that the payment recurs. You can also set the billing cycle length and the number of repetitions for each cycle.
Only Visible to Vendors
Subscription packs are neatly organized so that it doesn’t show to the visitors of your site. Only your Vendors will be able to see the subscription packs and can purchase them.
Product Subscription
Make Your Marketplace Subscription Business Ready
Let your vendors sell subscription-based products and services easily from the frontend of your website.
Flexible Subscription Plans for Everyone
Simple weekly, monthly, yearly methods, or customizable billing schedules – everything supported in WooCommerce Subscription, are possible for multivendors now. Let different vendors sell different subscriptions.
Subscription Management Made Easy
A full-featured subscription management menu appears on the vendor dashboard so that they can easily manage things for their products. And just like always, without needing access to the backend.
Supports All Product Types
No matter which kind of products your store owners sell; whether they are downloadable, virtual or physical, Dokan Product Subscription has got you covered.
Subscriber Tracking, Switching, and More
Along with determining sign-up fees, planning upgrade-downgrade charges, vendors also get to manage all subscribers, their billing cycle, with subscribed user list.
Follow Store
Get Returning Customers With Follow Store Module
Following your favorite vendor store is now easier than ever with the Candycode Follow Store module. It helps keep the customer updated about the vendor.
Daily News Updates About Store via Email
This module can help your customers to get email updates about your store without any hassle. It boosts sales and better customer engagement.
Follow Favorite Vendors Right From the Frontend
Your customers can follow vendors of their likes with one click. It helps to enhance customer loyalty with more and more returning customers.
Know About the Latest Product Updates
With this, your customers can get updates about new product additions of the following vendor. It helps to sell new products and show off the latest updates of the store.
Learn About the Latest Offers
Finally, your customers can learn about the discount and other offers to them from the following vendors. It may help you to increase the number of offer opt-ins and sales by keeping the followers updated.
Geolocation
Make Location Specific Search Feature Available for Your Customers
Want to let your customers search for a product they are looking for by location? Well, you are in luck! With the Geolocation module enabled, your customers can achieve that with ease.
Let Customers Search for a Product in a Specific Area
Enabling this module will allow customers to search for a specific product from a specified location from the single product page.
Ability To Choose the Radius of the Location
Give more freedom to your Vendor’s customers by letting them set the radius they want to search for products in.
Different Metrics for All Parts Of the World
To make truly global, the Geolocation module supports both the US customary and SI metric systems.
Set the Min-Max Search Distance with the Mathematical Unit
Use kilometers or miles as search units and set the min-max area for more accurate store location results with advanced filter options!
Razorpay Integration
Enhance your Marketplace Payment System
Integrate Razorpay – the popular Indian payment solution for your marketplace. Get the competitive advantage with the route and various international & local payment modes.
Smart Payment Methods
Customers can choose different international payment modes like credit card, debit card, net banking. Smart payment modes like UPI (Google Pay, PayTM, PhonePe), Paylater, and Indian e-wallets – JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money, PayZapp, and other best alternatives all are supported.
Multiple Payment Options
Razorpay supports multiple payment options like instant payment, delay payment, and confirmed payment. Customers make payments using their Razorpay account, vendors will receive their money based on those three options.
Versatile Split Payments
Admin can easily split payments & refunds, transfer the funds into multiple linked accounts, and also add & manage those linked accounts. They can manage funds with a flexible settlement plan based on business conditions.
Automated Refund System
Razorpay has a unique refund system, it reverses transferred funds and manages customer refunds with an automated reversal system. As a result, the customer receives the refund instantly or within an hour, depending on their payment methods.
Delivery Time
Gratify Both Your Customers & Sellers with Time Slot Deliveries
Make your marketplace delivery system flawless. Let customers choose the time and date they want their product delivered.
Give Customers A Better Shopping Experience
Give your customers peace of mind and control over the deliveries of purchased products. Provide them the option to select a delivery time on the checkout page. Let them choose according to their convenience.
Flexible Yet Efficient Delivery Model
Giving customers flexibility doesn’t mean pressurizing the vendors. Vendors can select individual Opening time, Closing time, Time slot, Order per slot for each delivery day to increase delivery and logistics efficiency.
Utilize Buffer Time to Avoid Conflicts
Delivery Blocked Buffer is here so that vendors can specify how many days are required to deliver a product. Taking this buffer time into account, the delivery slot will appear for a specific product. Same-day delivery option is also available here.
Get Your Order, Wherever You Want
Customers no longer have to wait for their product’s delivery but rather collect it at an opportune time. They can choose from vendor-provided single or multiple pickup locations during check out and grab their purchase avoiding any possible extra cost.
Product Addon
Offer Additional Items to Your Clients
Customers can add additional items to a product and be billed separately for those items. This module makes your marketplace more sophisticated and exclusive.
Admin and Vendors Can Create Addon
You as well your vendors can create addons for their products. As an Admin you can view all the addons created
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Create Individual Addon For a Particular Product
You can create an individual addon for a particular product. That addon can be used with the global addon or individually.
Customize Addon With The Cool Addon Field
There are options available to customize the addons using the Addons Field. Giving you the flexibility to customize your addons with the utmost ease.
Three Types of Pricing Methods
You can charge Flat Fee, Percentage Based, and Quantity Based fees for the addon.
Ajax Live Search
Let Your CustomersSearch for A Product Instantly
Everyone loves instant search feature for a product they are looking for. This module turns your regular search bar into an instant searching tool to quickly search for products and save time.
Real-Time Search Results Right From The Search Bar
Using this module your customers will be able to search for a specific product without even hitting the find button.
Use Features That are Available With Search Giants Like Google
Ever searched for a product on Google and saw results and also relevant results? Enable that same option on your multivendor marketplace.
Your Customers Don’t Have to Know The Exact Keyword
No need to worry if your customers know the exact name of the product they are looking for. They can just search for the relevant keyword and get their desired result if you implement this module.
Simple Implementation by Using a Prebuilt Widget
You can easily add this feature to your storefront by adding a pre-built widget. Just drag and drop it. Customize it the way you like and let your customers search instantly.
Live Chat
Customer Service is Always Lit
Earn greater customer satisfaction & increase sales by resolving customers’ issues faster. Use the Live Chat module to allow vendors to give quick real-time support through Facebook Messenger, WhatsApp, Talk.Js or Tawk.to platforms.
Faster Discovery & Solution for Customers’ Pain Points
eCommerce businesses are difficult to run without a robust & smooth customer support service.Live Chat ensures real-time customer service by providing Live Chat option to every vendor of your marketplace
Increase Authenticity, Ease, & Transparency of Marketplace
The live chat option makes your marketplace more reliable among the users. Both buyers and sellers feel a sense of credibility, trust, and authenticity which leads to lifelong relationships.
Use The Most Convenient Facebook Messenger
Live Chat works seamlessly with the most used platform – Facebook Messenger. So, vendors can just connect their FB pages, and continue real-time messaging from anywhere.
You Can Also Use Talk.Js
If you have a Talk.JS Premium Account, you can also use this popular service as the Live Chat provider .When Vendors activate the ‘Enable Live Chat’ checkbox, the chat option will appear on their store page and product page.
Product Enquiry
Let Visitors Directly Contact the Vendor About a Product From the Product Page
Allow your visitors and customers to contact vendors about the product from a product page with this module. This will let customers/visitors send an email inquiry to the vendor asking questions.
Show A Separate Contact Form Right Inside the Product Page
Allow Vendors to place a contact form separately in their product page so that customers can ask their questions directly from the frontend.
Easier Query Feature for Old Customers
If any of your old customers have a query for any of the vendors, the system automatically detects their name and email, saving valuable time.
Don’t Be In the Dark About Who Asked the Question
Sometimes a new customer might forget to provide their contact details. This problem is easily tackled with the product enquiry module.
Return and Warranty Request
Build Trust by Offering Warranty and Refunds
Return and Warranty Request module enables you to allow vendors to offer customized return and warranty facilities of their sold products to customers.
Detailed Policy About Warranty and Refunds
With the help of this module, you can set a detailed policy about warranty and refunds. You can even set out a list of reasons for which customers can return a product.
Warranty Information in Product Pages for Customers
This module lets the vendors show the return and warranty information.right in the product pages. Warranty and refunds give more credibility to a marketplace. That in turn, enhances the brand value.
List of the Types of Warranty
This module helps the vendors to list all the warranty options for a product. Customers can choose from them. It’s very convenient with a drop-down menu.
Extend Duration With Add-on Warranty
Vendors may also sell warranty features as an add-on to their products with this module. It enables them to earn extra revenues. Customers also get the freedom to extend their warranties according to their requirements.
Seller Verification
Verify Vendors with the Predefined Methods, or Create Your Own
Allow your vendors to be verified via the predefined method or create a new method to make the verification process more controlled. Gain more trust from customers with more transparency.
Give Multiple Options to Your Vendors for Verification
Let your vendors submit, resubmit, or cancel verification requests directly from their storefront through simplified document uploads. Allow them more options with the required and optional documents, even by using their social profiles (Facebook, Twitter, etc).
Verify After Authenticating the Official Documents
As an admin, you can see all the submitted documents from your backend dashboard. Set up verification icons for stores, activate or deactivate predefined methods, or even edit them using the customization option. Manage all requests effortlessly from the admin verification tab, with the most useful options available.
Verification Process with More Freedom and Flexibility
Vendors can choose to submit documents during the vendor setup wizard or skip it for later. The verification process is designed to be flexible. Vendors can verify their stores at their convenience from their dashboard. The updated approach makes the process more convenient for them.
Customers Feel More Comfortable Buying From Trusted Vendors
The reputation of your marketplace can be severely damaged by fraudulent activities. Utilize this powerful module to avoid these risks. Your customers feel at ease when shopping from your marketplace, as you have made sure that the person they are buying from is authentic.
Customers Feel More Comfortable Buying From Trusted Vendors
The reputation of your marketplace can be severely damaged by fraudulent activities. Utilize this powerful module to avoid these risks. Your customers feel at ease when shopping from your marketplace, as you have made sure that the person they are buying from is authentic.
Single Product Multiple Vendor
Allow Vendors to Sell Each Other’s Products. Let Customers Compare Prices Easily
This module allows a vendor to sell other vendor’s products. Any vendor can add a product from another vendor’s store to their own store with a single click and customize as they like.
Let One Vendor Sell Another Vendor’s Product Seamlessly
After you have enabled this module, your vendors will see a Sell This Item button on the product page of a store.
More Price Competition Meaning More Customer Aquisition
More customers will be attracted to your marketplace because there will be much fair pricing compared to other marketplaces.
Advanced Customization Options Even After Product Import
Even after a product has been imported, the vendor can customize the attributes of the recently added item with ease.
Store Support
Customers Will Be Able To Create a Ticket With Their Order ID
Provide your customers with a ticket-based support system right from the store page.
Let Customers Create Support Tickets Right From the Store Page
No need for your customers to search for the Vendor’s contact details. Enabling this module helps them connect with the Vendors through Support Tickets.
Customers Will Be Able to Create a Ticket With Their Order ID
Your Vendors can easily match their customers with the ticket numbers. They will see the order no, title, customer name, status, issue date, and more on all of the tickets.
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Vendors Will Be Able To Reply Directly From The Dashboard
The marketplace sellers will be able to keep the conversation going right from their frontend dashboard.
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Vendor Staff Manager
Let Your Vendors Manage Their Workforce on the Go
This module gives the sellers of your multivendor marketplace a unique opportunity to appoint an unlimited staff to manage their personal eCommerce stores.
Attract Your Vendors With Better Store Management
Vendor Staff Manager offers amazing store management features for your vendors. They can let anyone they trust to manage the store for them.
Vendors Can Have Their Own Team
Vendors have their own fair share of responsibilities to take care of. Provide your vendors the ease and liberty of creating their own team or staffs.
Easy Permission Management
Your vendors will have the power to manage all the permission of their stores. They will be able to set which staff can do what and restrict any access they want.
Vendor Vacation
Let Your Vendors Enjoy Holidays Without Worries
We all need breaks. If the vendors need to close their stores and put all their products offline temporarily, use the Vendor Vacation Module. It’s simple.
Never Lose a Customer Again!
Customers won’t be annoyed again after ordering for a product from an unavailable seller. No confusion, no customer defection.
Ensure Sellers and Buyers Satisfaction
Ensure sellers satisfaction by giving them opportunity of taking a vacation. Also satisfy the buyers by letting them know about it.
Get All the Premium Modules as You Upgrade!
Live Chat Integration comes with the Business packageThis package gives you the opportunity of creating the ultimate marketplace that you have dreamed about.
Wholesale
Allow Bulk Selling and Earn More
Now with the new Wholesale module, as an admin of a marketplace, you will be able to allow your vendors to sell products in a bulk wholesale quantity.
As Admins, You Can
Allow vendors to sell Wholesale products simply by enabling a module. Display Wholesale price to only the selected Wholesale customers. Choose who should be a Wholesale customer upon application.
Your Customers Can
Apply right from their My Account page to become a wholesale customer. See the wholesale price of a wholesale product right from the product page. Even for variable products, they will be able to see.
Vendor Analytics
Detailed Store Analytics for Every Vendor
Your vendors can easily see the analytics for their stores right from the frontend. Now your vendors can improve their performance with data-driven decisions.
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Your Vendors Can View General Analytics
With the help of this module, your vendors can view general analytics like the number of users, session duration, page views, and bounce rate, etc.
Vendors Can Keep Track of Their Top Pages
The vendors can see the best-performing pages of their stores. This insight can help them improve their copywriting and eventually sell more.
Promotions and Keyword Tracking
It is very important to track the performance of any promotional activity to see what is working and what is not. The vendor analytics module gives your vendor the ability to track promotions and keywords directly from the dashboard.
Visitor Location of Vendor Store Pages
Knowing the geolocation of the visitors can help vendors create more attractive localized offers. This module makes it super-easy to do that with a map.
Wholesale
Allow Bulk Selling and Earn More
Now with the new Wholesale module, as an admin of a marketplace, you will be able to allow your vendors to sell products in a bulk wholesale quantity.
As Admins, You Can
Allow vendors to sell Wholesale products simply by enabling a module. Display Wholesale price to only the selected Wholesale customers. Choose who should be a Wholesale customer upon application.
Your Vendors Can
Select the wholesale option when creating a product. Set the price and minimum quantity for wholesale products. Allow variable products to be sold also as wholesale products. Set price and minimum price for allowed variable products to be sold as a wholesale
Your Customers Can
Apply right from their My Account page to become a wholesale customer. See the wholesale price of a wholesale product right from the product page. Even for variable products, they will be able to see.